We provide personalised support to families and individuals to help you overcome issues, maintain your tenancy, and live independently.
Tenancy Services have a dedicated in-house team that can help you if you are having difficulty managing your Cardiff Council tenancy. Support is person centred and tailored to meet individual needs. All support sessions take place in the home and can include practical support to address property conditions, help to sort through and dispose of unwanted items, help to arrange repairs, help to address financial issues, help to access appropriate short or long term support services where necessary.
Please contact Tenancy Management if you think you need any additional support with your tenancy. This service is only available through your Tenancy or ASB Officer.
The Local Action Team works together with residents across Cardiff to improve neighbourhoods and encourage them to take pride in where they live. The team’s strapline is “teaming up to clean up” reflecting the community based and joined up nature of the service.
The Local Action Team works with the community to:
- Help residents remove rubbish and waste from their gardens
- Help residents with cut back and remove overgrowth
- Promote anti littering and litter picks
- Work alongside local organisations in the areas to support residents
- Provide sustainable support for long term vulnerable residents
- Signpost residents to other services where required
The Estate Coordinators supports the community by providing more than just cleaner and tidier estates, but to include residents in the process making them proud of where they live by:
- Encouraging working with internal departments and external organisations, volunteers, Love Where you Live and other third sector organisations
- Supporting ‘Street Champions’ as part of local volunteering groups and signpost residents who want to volunteer in their local area.
- Teaming up with residents to deliver community action events to encourage them to take pride in their area
- Working with existing garden clubs or supporting the creation of new ones. Helping residents to acquire the skills to help them maintain their gardens
- Working with schools to gain the attention of the younger generation so from a young age, children learn to take pride in where they live and want to recycle
- Continue to work closely with Waste Management to develop joint initiatives to promote recycling with the community
For more information email localteam@cardiff.gov.uk or call 029 2087 2787.
The Welfare Liaison Team is a dedicated team for Cardiff Council tenants to help with finances and budgeting. Officers provide an impartial holistic Money Advice Service to help work out affordable repayment plans for rent and other household bills.
Welfare Liaison Officers can provide:
- Home, Hub or telephone appointments. Please contact the Advice Line on 029 2087 1071
- Help to apply for grants, discounts, and benefits
- Help with rent arrears
- Advice about the benefit cap and the schemes available to help tenants get back into work
- Budgeting and basic debt advice using the ‘Standard Financial Statement’
- Digital and budgeting support to assist tenants on their Universal Credit journey
- Assessments of income and outgoings to establish affordable repayment arrangements towards rent, utilities and debts
If you would like support, please contact us.
Tel: 029 2087 1071
It is important as tenants you can maintain your accommodation and live independently. We provide personalised support services to families and individuals to help you deal with issues.
These issues could be:
- resolving arrears and debts,
- threat or risk of losing tenancy,
- starting a new occupation contract,
- budgeting,
- vulnerability,
- ability to cope with tenancy issues,
- confidence-building,
- general health and safety at home,
- utility connection, or
- obtaining support from other agencies.
Do I qualify?
To qualify for the scheme, you must be:
- aged 16 or over,
- living in Cardiff, and
- either at risk of homelessness or losing your accommodation, or about to start a new occupation contract.
To access the service, you must be vulnerable and facing a particular barrier that stops you from accessing advice and support services in the Hub. For example:
- Domestic violence,
- Alcohol or drug misuse,
- Single parent family,
- Learning disability or difficulty,
- Chronic illness, or
- Young care leaver.
Who can refer?
If you need support, you need to be referred by:
- a social worker,
- a housing officer,
- a health professional, or
- a Hub officer.
We cannot accept self-referrals.
You must be aware that a referral is being made and that support is being requested on your behalf. You must give your consent and be willing to engage with the support.
How does the scheme work?
The referrer must complete a referral form giving full details of your needs. If you meet the criteria, a partner organisation will carry out an assessment.
If we can help, a support worker will be appointed to support you and address your needs.
For more information, please contact us.
Tel: 029 2053 7342
Email: floatingsupportteam@cardiff.gov.uk
You can also visit any Hub.
