If you are homeless now, we provide advice and assistance to help you secure accommodation.
If you are not eligible for our services we can still provide advice and direct you to organisations who may be able to support you.
Domestic abuse
If you are in immediate danger you must call 999.
If you need to leave your accommodation (fleeing) you should first contact RISE who are a specialist Violence Against Women, Domestic Abuse, Sexual Violence organisation that can offer safety advice, guidance and if needed refuge for women experiencing or at risk from domestic abuse. You can also call RISE on 029 2046 0566.
Depending on your circumstance, RISE may refer you to Housing Options Service. We can offer support in terms of advising you of your tenancy rights, discussing security measures and possibly offering emergency short-term accommodation and more permanent housing solutions. We will treat all reports of domestic abuse in a sensitive and confidential manner.
Your whereabouts will be kept strictly confidential.
Sofa surfing
If you are sofa surfing with family or friends, contact the Housing Options Service without further delay. We have a range of legal duties to help people. This may be by giving advice and information or supporting you to find longer term accommodation.
We may be able to support you into Private Rented Sector accommodation.
If you are single and homeless
You can visit our single assessment centre at Hayes Place on Cowbridge road (near St David’s hospital) between 9am and 5pm Monday to Friday.
The assessment centre provides immediate access to advice, support, and harm reduction interventions to rough sleepers.
Rough sleeping
We are committed to make sure no one who is sleeping rough must spend a second night on the streets. If you have nowhere to stay tonight, you can telephone our outreach team 029 2057 0715.
The team are on the streets of Cardiff every day engaging with people who are rough sleeping or who are at risk of homelessness. They work throughout the city providing direct support to assist people to access appropriate services.
The team can help people find suitable accommodation, access hostels and clothing and can offer advice on health, benefits, and housing. Staff can also accompany service users to appointments and interviews if required.
The health team, based at Housing Options Centre, offer the following services:
- Consultations for diagnosis, treatment, and medical certificates.
- Health checks including blood pressure, asthma, diabetes, weight, and urine.
- Contraceptive services, maternity medical services, and minor surgery services.
- Sexual health promotion, vaccinations, health promotion and preventative health care.
- Weekly visiting therapist for common mental health problems (a GP or consultant nurse referral is needed for this service).
I have received a notice to quit from my NASS (national asylum support service) accommodation
If you have received a notice to quit from your NASS accommodation in Cardiff and you have been granted leave to remain, please contact the housing options service without delay. You should stay in your current accommodation while the housing options service work with you to find accommodation.
We will contact you and explain the steps you need to take to help find accommodation.
What happens if I am evicted from temporary accommodation?
You may be evicted from temporary accommodation because:
- you have broken a condition of your licence agreement,
- we no longer have a duty to help you, or you no longer want our help, or
- we have found alternative accommodation.
If any of the above occur, you are no longer entitled to remain in temporary accommodation.
Depending on your situation, our private rented sector team may still be able to help you find alternative accommodation.
If you have been evicted from temporary accommodation you can get help and support from independent agencies such as Shelter Cymru or Speakeasy.
