We hope that you do not have to make a complaint, however if you do we have a dedicated team who can investigate complaints on an impartial basis and aim to resolve any issues raised.
What we can help with
We deal with a range of issues, including:
- homelessness and homeless prevention services,
- caretaking, housing repairs and planned maintenance,
- anti-social behaviour (ASB),
- tenancy management,
- estates management,
- benefits,
- Hubs,
- rents,
- leasehold, and
- debt enforcement.
Expected response time
We will send an acknowledgement letter to you within 5 working days of receiving the complaint.
This letter confirms that we will investigate and attempt to respond to the complaint within 20 working days, where possible.
Making a complaint
You can make a complaint in several ways:
- complete an online complaint form,
- email housingcomplaints@cardiff.gov.uk,
- call 029 2087 2087,
- visit your local Hub, or
- download the complaint form and send it us by post.
Complaints and Compliments
County Hall
Atlantic Wharf
Cardiff
CF10 4UW
