All landlords must make sure a property is fit to live in at the start of and during the occupation contract (tenancy).
Your landlord must make sure there is a smoke alarm on each floor of the property. They must also make sure there is a carbon monoxide alarm in any room that contains a solid fuel burner, such as an open fire or dual-fuel stove.
Your landlord is not responsible for the damage you cause by not taking proper care of the property or its contents.
If your home needs repairs or is unsafe, you should contact your landlord in writing. They should arrange any necessary repairs, and must make sure the property is fit to live in.
If there is a dispute during your tenancy, you must continue to pay your rent. A Court will decide whether you or your landlord are at fault. You may need to pay back any rent owed.
For more information about problems during your tenancy, you can read about Welsh Government housing law.
You should contact Shared Regulatory Services (SRS) if you are experiencing issues with:
- repairs to rented property
- safety within a rented property
- safety within Houses in Multiple Occupation
- harassment from your landlord, or
- illegal eviction.
Problems with neighbours
You can report noise pollution if you are having issues with neighbours, such as:
- loud music,
- persistent animal noise,
- property or car alarms,
- noise from commercial properties,
- musical instruments, and
- DIY at unreasonable times.
If you are having problems with harassment from anti-social neighbours, tell your landlord and contact South Wales Police on 101.
Problems with a landlord
You should contact our housing advice line if you:
- have rent arrears
- are struggling to afford your rent
- have received a Notice to Quit
- issues with disrepair, or
- a relationship breakdown with your landlord.
Please call 029 2057 0750
